Professional Summary:
Dedicated IT professional with extensive experience in network and systems administration, automation, and troubleshooting. Proficient in leveraging technology to enhance efficiency and resolve complex issues, with a passion for network engineering and cloud systems management. Skilled in project execution, with a track record of improving operations and increasing customer satisfaction.
Certifications:
- Cisco Certified Network Associate (CCNA), 2024
- Google Technical Support Fundamentals
- CompTIA Network+
Work Experience:
IT Analyst
Better Health Group, Jan 2023 – Present
- Efficiently manage and resolve IT issues, providing top-tier support to employees and vendors.
- Monitor and maintain IT systems to ensure optimal performance.
- Lead IT projects, ensuring they are delivered on time and meet the specified requirements.
Repair Technician
Asurion by ubreakifix, July 2021 – 2023
- Specialized in diagnosing, troubleshooting, and repairing a wide range of electronics.
- Streamlined repair processes, reducing turnaround time for multi-day repairs and increasing customer volume by 10%.
Personal Projects:
Personal Website – matthewsplayground.com
- Creator and manager of a technical blog focused on IT projects, specifically homelab configurations and networking setups. Posts include project breakdowns, troubleshooting guides, and tutorials on virtualization, automation, and network security, as well as an ‘About Me’ section and resume showcase.
Home Lab and Virtualization Setup
- Developed a comprehensive home lab using Proxmox VE for virtualization, incorporating HAOS VM for automation and a Docker VM for multiple services.
- Implemented Cloudflare for secure and remote access to local resources, utilizing Zero Trust architecture and DNS management.
NAS Configuration and Data Management
- Configured a NAS system within the home lab to optimize network storage solutions.
- Established shared folders for streamlined data storage and access, and revamped backup procedures for enhanced data reliability.
Secure Domain Configuration for Local Resources
- Utilized Cloudflare to purchase a domain and set up DNS for secure remote access, employing Google SSO for authentication.
Skills:
- Operating Systems: MacOS, Linux, Android, Windows
- Network Administration & Security: LAN/WAN, Proxmox, Cloudflare
- Scripting & Automation: Google App Scripts, Zapier
- Hardware Troubleshooting & Repair
Education:
High School Diploma, Newsome High School, 2018